When we receive a product returned to us for refund and are satisfied with its condition and the reason for return, we will process a refund for the full amount that was paid for the item in the same form of payment, and account, originally used for the purchase. If you have not received your refund within 7 working days of us receiving your product, then please contact us on 01287 622649 for assistance. If we have agreed to refund the postal cost incurred returning a product to us, this will be done in the form of a cheque or Paypal.
This refunds policy does not affect your statutory rights.

Can I return goods purchased online?

Distance selling regulations ensure that all goods purchased online can be returned. We do require the goods back with us within 14 working days of receipt for a refund and they must be unworn and in their original condition. Goods purchased in-store is not covered under distance selling regulations. Customers returning unwanted items will incur the postage cost themselves, this does not affect your statutory rights.

My return was refunded but I was not refunded my delivery charge?

We refund basic outbound carriage as part of the refund. We only refund enhanced outbound carriage if the item was incorrectly shipped or was found to be faulty and the same applies to return carriage costs.  Please note that return carriage is the responsibility of the customer and we do recommend that you use a traceable method of carriage for your return. Carruthers Jewellers cannot be held responsible for the goods until the goods arrive back with us. Please note we do not advise customers of receipt back into our store and after inspection we will exchange/refund as quickly as possible.